F.A.Q.
Is it safe to play at Casino Sieger?
Yes, it is completely safe to play at Casino Sieger.
Licensed by the Malta Gaming Authority under license MGA/CL1/1244/2016 and by the Costa Rica gambling regulations. Casino Sieger guarantees an honest and reliable gaming environment at all times. Our game providers have all accredited RNG certificates and most even have multiple certificates and awards. Our game providers have all accredited RNG certificates and most even have multiple certificates and awards. This means, that independent and accredited authorities regularly test and control these games and software. The checks include for example the correctness and accuracy of the results and the function of the Random Number Generator. For you as a player this means nothing less and nothing more than that your game results are always fair and square!
Why is Casino Sieger the right place for you to play online?
Because at Casino Sieger you will find the best casino games from the best game providers such as NetEnt, Microgaming, BetSoft and TAIN. Furthermore, you get many more re-occuring bonuses as a loyal player besides the 100% welcome bonus of up to 200 Euros. We have one of the most active bonus programs you can find online! Just check out the promotions page to see what all we have in stock for you!
How can I change my account details?
You can login to the casino, go to the "My Account" tab, and then select "My Account". There, you can edit your personal information. If you want to update your email address, or any other item you are not able to change, you can do it by sending an email to [email protected] and our team is ready to sort this out for you!
Can I have an account at Casino Sieger?
Yes, you are more than welcome and we would be happy to get you as a new player on board! Of course, there are a few basic requirements: you have reached the legal age as determined by the law of the country and in no circumstances you can use the Online Casino and/or the Website if you are under 18 years of age. Please note though, that some countries and jurisdictions have not addressed the legality of online gambling and other jurisdictions have specifically declared online gambling and/or the use of an online gambling service on the internet illegal. The fact that the Online Casino and/or the website is available, does not construe an invitation or an offer by Us to use the Online Casino and or website in any country in which such use is declared illegal. Use of the Online Casino is void wherever prohibited by any applicable law in a certain jurisdiction. You accept that it is your sole responsibility for determining whether your use of the Online Casino is legal in the country where you live and/or use the services. Please bear in mind: you asked if you can have 1 account! If you create more than one account, you might risk the closure of your accounts, unless you have written approval from us!
How can I get help if I have questions?
Anytime and from anywhere! We are here to serve you! Send us an email anytime you want, and it will be answered promptly! Or, you can contact us via our live chat, open from Monday to Sunday between 12:00-24:00 CET. If you prefer, you can also contact us when live chat is not open, via our support form or just send an email to [email protected] and we will reply to you shortly. VIP clients will receive a phone number, where they can leave their message or request a "call-back"!
How can I access my account information?
You can simply login to the casino, go to the "My Account" tab, and select "My account". There you can check and edit your personal information. It is important that you always keep your account information 100% up-to-date, to make any required KYC process as smoothly as possible. If you see something incorrect here, please email support and they will get it sorted for you!
Is my personal information safe with you?
Yes, your details are absolutely safe with us. We will not share your data with others and we will keep your information private. Most of your personal data is encrypted and for the sole use of you and us!
Can I have more than one account at the casino?
Why would you? The more loyalty you show with the activity in your account, the better your rewards will be! Dividing your loyalty over more than one account, would not benefit you! So the right short answer for this question is "No, you should have no more than one account". This is also stated in our terms. If you act against these rules, you risk the closure of all your accounts (unless you have received written approval by management).
I forgot my password/user name. What should I do?
At the top of the Casino's home page you will find a link to reset your password or click here. You will be requested to enter your user name or email address and you'll receive an email with further instructions right after. You can also ask on our live chat or by sending an email to have your password reset. You forgot your user name or your sign up email address? No worries as well, just contact our support team, and they will help you to get it sorted out right away!
I would like to self exclude / block my account. How can I do this?
Gaming and online gambling must be fun to be begin with. If you have reasons to believe your habits are unusual or may get you in to problems, we have several references noted on our website where you can find professional help. Please check out our Responsible Gaming page for the right contact details.
Do I get a welcome bonus?
Yes! As a new member we will give you the warm welcome you deserve! Casino Sieger grants you a royal welcome bonus on your very first deposit. The welcome bonus will be credited after you deposit money into your bankroll, and you activated this bonus by marking its checkbox. The bonus is meant as a warm welcome to our new players and to enable them to play and test all games. The bonus is 100% up to €200 and will double up the amount of your first deposit instantly. Deposit €100 for example and you can use €200 to play! Did you forget to mark the checkbox for this bonus? Don't worry; we will make it available for you on your next deposit in that case!
Are there any bonus exclusions?
Yes, players from following countries are excluded from all and any free bonus offers, sign-up bonus, no-deposit free spins offered with games and bonuses, free bonus-money and all and any affiliate(s) related bonus and free spins offers:
Bulgaria, countries outside the European Union, Czech Republic, Croatia, Estonia, Hungary, Georgia, Italy, Latvia, Lithuania, Moldova, Pakistan, Poland, Romania, Russia, Slovakia, Spain, Turkey, Ukraine.
This exclusion is valid for those players who never made a deposit and or did not make a deposit in the last 30 days. If a group of games is not available to you, Casino Sieger may decide - at its own discretion - to exchange free spins offered with another game.
Bulgaria, countries outside the European Union, Czech Republic, Croatia, Estonia, Hungary, Georgia, Italy, Latvia, Lithuania, Moldova, Pakistan, Poland, Romania, Russia, Slovakia, Spain, Turkey, Ukraine.
This exclusion is valid for those players who never made a deposit and or did not make a deposit in the last 30 days. If a group of games is not available to you, Casino Sieger may decide - at its own discretion - to exchange free spins offered with another game.
Are winnings with free spins limited?
Yes they are! The payout for free spins is limited to a maximum of €25 when the free spins are issued as a Non Deposit Bonus. The payout for free spins as a deposit incentive is limited to a maximum of €50. Please also note that only players who made a deposit within the last 60 days before the requested payout can claim their winnings.
Do you also offer bonuses to existing players?
Absolutely; Casino Sieger is famous for the fantastic bonuses we regularly offer to our players! Besides the frequent promotions (displayed on our home page, in your player lobby and on our promotions page) which are communicated via e-mail with our players, our player managers are revising our player accounts on a daily basis as well, to reward you for your loyalty as well! Once we picked your account to be rewarded, you will be informed per e-mail as soon as your bonus is ready and waiting for you in your account!
My bonus has not been added to my deposit! Help?
If there was a bonus available for you, you could have selected this bonus the instant you made your deposit on the cashier page. In case you have forgotten to activate a bonus, don't worry; we will make it available for you on your next deposit in that case!
How can I fulfill the wagering requirements for a bonus?
Simply just by playing and enjoying our games! Every bet you make (depending on the game of your choice) will reduce the remaining wagering requirement in your account. The wagering requirements are based on the amount received as a bonus. Our bonuses include a requirement of playing through 30 times the amount of bonus and deposit. This may seem much, but don't stop reading here! Casino Sieger has its own unique and honest method of dealing with wagering requirements! If you decide to request a payout even if you have NOT yet fulfilled your wagering requirements completely, this is also possible! You are able to request a payout for the amount you have already played through and you can "buy-off" any remaining wagering requirements. If you take a look at our Bonus Terms, you'll find it explained in detail.
How can I select and activate the bonus I would like to use?
When there is a bonus available for you (almost every day!) you will find this promotion on your deposit page. After you filled out the amount you would like to deposit, you can select the bonus of your choice by marking its checkbox! Some promotions have minimum deposit conditions (which are mentioned in the bonus line); or are subject to a certain order ( f.e. 1st deposit 20% and 2nd deposit 40% bonus). If you can not check a box, it means you have to use another bonus first, or you should increase your deposit amount. You can only take 1 bonus at a time. Any issues with activating a bonus you would like to use? Our support team will be happy to assist you!
Can I fulfill the wagering requirements of a bonus with each kind of game?
It is important for every player to know that only the games at slotmachines, Keno, Bingo and Scratchcards reduce your wagering requirements 1 on 1 with each round you play. That means your WR drop 100% of the amount you placed as a bet on the actual game round. If you decide to play other games, your wagering requirements drop as follows:
Video Poker: 15%
Roulette (live and normal table games): 10%
all other games: 20%
Here is an example: if you place a bet of €10 playing Roulette, your minimum bet is only reduced by €1 to €5999, but placing a bet of €10 at a slot game will reduce it to €5990.
I have no balance but still active wagering requirements of a bonus I already played. How come?
There is no need to worry at all! With the next transaction on your account your remaining wagering requirements will be adjusted automatically. It might happen that there are still remaining wagering requirements shown even if your balance is 0. But you will see that it will be adjusted automatically when you make your next deposit. Should you need further assistance in that because your remaining WR somehow seem to got "stuck", please feel free to contact our support team which will be happy to sort that out for you!
Can I request a payout before I have completely fulfilled the wagering requirements of a bonus by using the Buy-Off function?
In case you made a good profit, of course we understand that you want to cashout at least some of your winnings as quickly as possible. Unlike many other casinos, we offer a very customer-friendly solution for this: the buy-off function! This gives you the opportunity to request a payout at almost any time even if you still have not completely fulfilled the wagering requirements. Have you cleared for example 70% of the bonus you can directly withdraw 70% of your earnings (including bonuses and bonus winnings). You always get a clear overview of remaining wagering requirements and the amount you can instantly cashout in your account lobby.
Are there any limits regarding the winnings with a free bonus (no deposit Are there any limits regarding the winnings with a free bonus (no deposit bonus or freespins)?)?
Yes, we do have certain limits in place for no deposit bonuses. The maximum payout for a no deposit bonus is 10 times the bonus amount received. Winnings with free spins are limited to a maximum of €25 as stated in our bonusterms. The payout for free spins as a deposit incentive is limited to a maximum of €50. Please also note that only players who made at least one deposit within the last 60 days are able to request a payout of their bonus winnings.
How and when can I contact your customer service?
There are several ways to get in touch with us! You can use our support contact form, send us an email, or talk directly to one of our well trained and friendly support members via live chat! Our live chat is available from 12.00 CET to 24.00 CET (Mon. – Sun.). For VIP players we offer also phone support and / or a call back service.
Can I set a deposit limit?
Yes, we can actually do that for you! If you feel safer with a daily, weekly or monthly deposit limit to be set for your account to keep you from depositing uncontrollably, simply contact our Support Team and they will be more than happy to assist you with this immediately. Our Support Team will set the limit as you request it, daily, weekly or even monthly limits are possible anytime and for however long you wish to keep it active in your account.
How can I make a withdrawal?
Again: as easy as pie! When you request your first payout you might need to verify your data first. If this is required, this will be asked immediately when you visit our payout page. You are requested to fill out a form and an email will be sent including a verification link. After you have verified your account, you have access to our payout form where you can easily request the payout. A player can withdraw his winnings at any time. In case a bonus is active, we ask you to first read our bonusterms. The withdrawal process includes 2 steps: Step 1:
You request an amount to withdraw at the Cashier and type in your bank details. The status of your payment is then ""pending"" and will stay reversible for 48 hours. This status will be indicated in your account history as ""2"".
Step 2:
Payout requests are processed after 48 hours the status of your requested payout changes to "in progress"". Our bank transfers the amount to your bank, and depending on the speed of processing, it then takes 1-5 working days to complete. Once this is done, you will see the status in your history changed into ""1"". When you see a status 3 in your account history, it means your payout was declined, or you cancelled the request yourself and added the funds back to your balance.
Can I cancel a requested payout?
Yes, you can! Payouts are normally processed within 48 hours after the request (for non VIP players). As long as this time window has not passed, you are able to cancel your withdrawal (partially) and keep playing our games with the cancelled amount. To check the status of the withdrawal request, you can always visit your history page. There, you will see a status 1, 2 or 3 noted behind your payout line. As long as you see a status 2, you can cancel your request.
Is there a minimum amount for payouts?
Yes, there is! The minimum amount for a payout you can request is €20.
In which currency can I make a deposit?
Your casino balance is always stated in Euro. Entering an amount in the cashier page to make a deposit, will also be done in Euro. When you do use local payment methods in another currency, the amount will be automatically converted into Euros.
Can I use my Credit Card to make a deposit?
Yes you can! You can make deposits using your VISA or MasterCard through our payment providers available in your cashier.
How can I deposit some money to start playing?
Easy as pie! Once you have created an account and are logged into your account, you can make a deposit at the Cashier. We offer many secure and fast payment methods to choose from. Please check our Payment info page for all (local) payment methods which are available. On your cashier page you will just have to fill out the amount you would like to deposit (and activate the bonus of your choice); select the payment method, and you will be directed to one of our payment providers who will handle your transaction and payment over their own 100% secure connection.
How can I see the status of my requested payout?
Just go to your account lobby (payout) and you will see your requested payout. If it is still marked with "2" it is still pending and reversible (it will be like that for 48 hours after your requested payout). If it is marked with "1" it has been already processed and will appear in your bank account statement shortly.
I have Credit Card issues, to whom can I reach out?
You can contact us via live chat anytime!
Please note: In case you have any questions regarding payments with your credit cards, please make sure that the credit card you attempted to use is active and has no restrictions beyond our control, in those cases you must contact your financial institution or credit card provider.
Please note: In case you have any questions regarding payments with your credit cards, please make sure that the credit card you attempted to use is active and has no restrictions beyond our control, in those cases you must contact your financial institution or credit card provider.
Do you need any documents from me if I request a payout?
If documents are needed our financial department will contact you after you requested a payout. You will receive clear instructions on which documents we might need and how you would be able to send them in. Until then, no worries, just have fun!
Is there a minimum amount for a deposit at Casino Sieger?
Yes, there is. For each payment method there is a minimum amount of €10 for a deposit at Casino Sieger.
Which payment methods can I select to withdraw my winnings?
Usually we will process your requested payout via bank transfer. For our VIP players, we have a selection of alternate payout methods noted in their payout form. If you are not a VIP player, but you would prefer a payout over an alternate method, you can always contact support. It is not a guarantee we will process the payout over your preferred method. But what we can do is to note your preferred payout method so our financial department knows. And hey, why not making our players as happy as possible! But please always fill in your bank details when you request a payout as this is part of our KYC procedure!
How long does it take to get the money after a payout request?
Payout requests are processed after approximately 48 hours for non VIP players. If it is your first payout, this can take a little longer due to verification reasons. After we wired the money to your bank account it will appear in your bank statement within 1-5 working days.
I made a deposit and wanted a bonus but the bonus doesn't appear. What can I do?
If there was a bonus available for you, you could have selected this bonus the instant you made your deposit on the cashier page. In case you have forgotten to activate a bonus, don't worry; we will make it available for you on your next deposit in that case!
Which are your game providers?
Good question! And you will like the answer! We work with the most popular and best game providers currently available on the internet, such as Net Entertainment, Microgaming, BetSoft and TAIN. We also offer 2 live-casinos: one from Microgaming and one from Netent. Because our gaming portfolio is so huge, we know there are many games you are going to like!
I can't play all of your games. Why?
We work with selected different game providers to enhance your casino experience and each provider operates under a different jurisdiction. Therefore, some games might be restricted in your country of residence. Please see below restrictions which are currently in place for listed countries:
| Game Provider | Restricted Countries |
|---|---|
| Betsoft | Ireland |
| Net Entertainment | General restriction: Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Colombia, Croatia, Czech Republic, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Serbia, Spain, United States of America and The United Kingdom. In addition to the above generally restricted countries, games: Guns & Roses, Jimi Hendrix & Motorhead are not available in the following countries:Azerbaijan, China, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine. Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) and Scarface can only be played in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden. |
| Microgaming | Australia, Belgium, Denmark, France, Italy, Singapore, Spain, South Africa, UK, USA |
| Quickspin | Cuba, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong, India, Iran, Iraq, Korea, Libya, Macao, Myanmar, Northern Mariana Islands, Philippines, Sudan, United States Of America, Virgin Islands, U.S., Zimbabwe |
| Tain | American Samoa, Bulgaria, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Greece, Iran, Ireland, Italy, Portugal, Romania, Russia, Spain, UK, USA, United States Minor Outlying Islands, Virgin Islands, Vitnam |
| iSoftBet | Afghanistan, Antigua and Barbuda, Belgium, China, Cuba, Cyprus, France and its territories, Hong Kong, Iran, Iraq, Israel, Kahnawake, Libya, Macau, Malaysia, Netherlands Antilles, Republic of Serbia, Romania, Singapore, Sudan, Syria, the Philippines, the USA and its territories and the United Kingdom. |
| Merkur | Afghanistan, Algeria, American Samoa, Angola, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brunei, Burundi, Cambodia, Canada, Cayman Islands, China (People's Republic of), Christmas Island, Cocos Island, Colombia, Congo (Republic of the), Cook Islands, Cote D’Ivoire (Ivory Coast), Croatia,Cuba, Czech Republic, Denmark, Dominica, Ecuador, Egypt, Eritrea, Ethiopia, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Germany, Ghana, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guyana, Haiti, Heard and McDonald Island, Holy See (Vatican City), Honduras, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Japan, Jordan, Kenya, Korea (North), Korea (South), Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Lebanon, Liberia, Libya, Macao, Malawi, Malaysia, Marshall Islands, Martinique, Mayotte, Micronesia, Mongolia, Mozambique, Myanmar / Burma, Namibia, Nauru, Netherlands, New Caledoni, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Northern Mariana Islands, Norway, Pakistan, Palestinian Territories, Palestinian Territory, Panama, Papua New Guinea, Paraguay, Philippines, Poland, Portugal, Puerto Rico, Qatar, Republic of China (ROC) / Taiwan, Reunion, Russia, Rwanda, Saint Barthelemy, Saint Kitts & Nevis, Saint Martin, Saint Pierre and Miquelon, Sao Tome and Principe, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Somalia, Spain, Sri Lanka, St Pierre & Miquelon, St Vincent & Grenadine, Sudan, Suriname, Switzerland, Syrian Arab Republic, Tajikistan, Tanzania, Thailand, Timor-Leste, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Uganda, United Kingdom, United States of America, United States Minor Outlying Islands, US Minor Islands, Uzbekistan, Venezuela, Vietnam, Virgin Islands (US), Wallis Futuna, Yemen Republic of Zaire |
| Alternar | Netherlands, and the United States Of America |
Are all games available both for computer and for mobile devices?
The short answer: No. Not all games you find on the desktop version are available on the mobile platform and vice versa. Without getting into technical details; the operating systems of most mobile devices and desktop differ. And to give you the best mobile experience, we only offer mobile games specially made for those devices on our mobile platform. More and more will be added! You can browse directly with your mobile device to our website (http://www.casinosieger.com) and you will be offered a choice to switch to our mobile platform. Or you can go directly to mobile.casinosieger.com/! It is a fun gaming experience on the go - no matter where you are!
Do I need to install a casino software before I can play the games?
No, you don't! Our online casino is a web-based flash casino so our players may play our casino games without downloading any software to their local computer directly in the internet browser (or on your mobile device of course!)
Do you offer live bets?
Yes, of course, we also offer live bets in our sportsbook. So you can still place your bets while you are watching the sports highlights of your choice.
How do I place a bet in the sportsbook?
Just click on the event you would like to place a bet on. On the right side you will see the match and a field where you can type in the amount you would like to bet on that game.
How can I find out if and how much I won with my bet?
You simply click on your betting history on top and you will see a list with all bets that you have placed including the odds, if your bet was correct and how much you have won.
Tuki
Ole yhteydessä Sieger Casinon palvelutiimiin!
Casino Sieger tarjoaa useita vaihtoehtoja yhteydenottoon. Voit käyttää yhteydenottolomaketta, live-chattia tai voit lähettää meille sähköpostia.
Klikkaa tästä aloittaaksesi chat-keskustelun.
Haluatko mielummin lähettää sähköpostia? Voit lähettää viestisi osoitteeseen: [email protected]